How does DelZeno handle my personal data?

DelZeno collects only the data needed to provide delivery services and never sells personal information. See the full Privacy Policy for details.

What happens if I cancel after a driver is assigned?

Cancellations made after a driver has been assigned and is en route may be subject to a small cancellation fee to compensate the driver.

Reach out through the Contact Support page and select "General Questions" — our team can clarify how a specific policy applies to your situation.

policysafety

Last updated January 9, 20262 min read

Whether this is your first time or you just need a refresher, this guide covers "Prohibited Items Policy" from start to finish.

Illustration for Prohibited Items Policy

Here's what to keep in mind before you get started:

DelZeno maintains commercial insurance coverage in accordance with applicable regulations.
DelZeno's policies apply consistently across all service areas, with limited regional variations where required by law.
Our Terms of Service and Privacy Policy are reviewed and updated periodically.

Warning: Violating DelZeno's policies can result in warnings, suspension, or permanent deactivation depending on severity.

Policy updates are communicated by email and in-app notice before taking effect.

If this article didn't answer your question, our support team is available through the Contact Support page — we're happy to help.

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