Do I need an account to request a delivery?

Yes. Creating a free account lets you request deliveries, track orders in real time, and access support faster.

What's the difference between a personal and business account?

Personal accounts are built for individual deliveries, while business accounts unlock invoicing, team management, dedicated drivers, and API access.

You can reach DelZeno support from the Help Center's Contact Support page, or directly from the app via the support chat icon.

trackingstatus

Last updated April 8, 20262 min read

This article walks you through everything you need to know about "Understanding Delivery Statuses," so you can get it done quickly and correctly.

Illustration for Understanding Delivery Statuses

Here's what to keep in mind before you get started:

Every delivery is tracked in real time from pickup to drop-off.
DelZeno supports individuals, small businesses, and enterprise accounts on the same platform.
Support is available by chat, email, and phone for every account type.

Note: You can switch between a personal and business account later from Account Settings.

Account setup usually takes less than five minutes.

If this article didn't answer your question, our support team is available through the Contact Support page — we're happy to help.

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A step-by-step guide covering "Welcome to DelZeno: What We Do" — part of the DelZeno getting started help articles.

A step-by-step guide covering "How DelZeno Works: A Quick Overview" — part of the DelZeno getting started help articles.

A step-by-step guide covering "Understanding Delivery Types and Service Levels" — part of the DelZeno getting started help articles.