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Reach out through the Contact Support page and select "General Questions" — our team can clarify how a specific policy applies to your situation.

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The complete DelZeno Terms of Service is available at delzeno.com/terms and is linked from the footer of every page.

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cancellationspolicy

Last updated January 31, 20262 min read

This article walks you through everything you need to know about "Cancellation and No-Show Policy," so you can get it done quickly and correctly.

Illustration for Cancellation and No-Show Policy

Here's what to keep in mind before you get started:

Prohibited items include hazardous, illegal, and age-restricted goods without proper verification.
Cancellations made after a driver is assigned may be subject to a small fee.
DelZeno maintains commercial insurance coverage in accordance with applicable regulations.

Note: Some policies may vary slightly by state or municipality due to local regulations.

Policy updates are communicated by email and in-app notice before taking effect.

If this article didn't answer your question, our support team is available through the Contact Support page — we're happy to help.

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