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Customer Conduct Policy

Last updated November 26, 20252 min read

This article walks you through everything you need to know about "Customer Conduct Policy," so you can get it done quickly and correctly.

Illustration for Customer Conduct Policy

Overview

Here's what to keep in mind before you get started:

  • Prohibited items include hazardous, illegal, and age-restricted goods without proper verification.
  • Cancellations made after a driver is assigned may be subject to a small fee.
  • DelZeno maintains commercial insurance coverage in accordance with applicable regulations.

Things to know

Note: Some policies may vary slightly by state or municipality due to local regulations.

Policy updates are communicated by email and in-app notice before taking effect.

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