What happens if I cancel after a driver is assigned?

Cancellations made after a driver has been assigned and is en route may be subject to a small cancellation fee to compensate the driver.

Who do I contact with a policy question?

Reach out through the Contact Support page and select "General Questions" — our team can clarify how a specific policy applies to your situation.

The complete DelZeno Terms of Service is available at delzeno.com/terms and is linked from the footer of every page.

driver policy

Last updated February 11, 20262 min read

Whether this is your first time or you just need a refresher, this guide covers "Driver Code of Conduct" from start to finish.

Illustration for Driver Code of Conduct

Here's what to keep in mind before you get started:

Drivers operate as independent contractors under a separate agreement.
Prohibited items include hazardous, illegal, and age-restricted goods without proper verification.
Cancellations made after a driver is assigned may be subject to a small fee.

Warning: Violating DelZeno's policies can result in warnings, suspension, or permanent deactivation depending on severity.

Some policies may vary slightly by state or municipality due to local regulations.

If this article didn't answer your question, our support team is available through the Contact Support page — we're happy to help.

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A step-by-step guide covering "Cancellation and No-Show Policy" — part of the DelZeno policies help articles.

A step-by-step guide covering "DelZeno Service Areas and Restrictions" — part of the DelZeno policies help articles.

A step-by-step guide covering "Prohibited Items Policy" — part of the DelZeno policies help articles.