What happens if I cancel after a driver is assigned?

Cancellations made after a driver has been assigned and is en route may be subject to a small cancellation fee to compensate the driver.

Who do I contact with a policy question?

Reach out through the Contact Support page and select "General Questions" — our team can clarify how a specific policy applies to your situation.

The complete DelZeno Terms of Service is available at delzeno.com/terms and is linked from the footer of every page.

insurancelegal

Last updated November 15, 20252 min read

Here's a clear, step-by-step look at "Insurance and Liability Overview" — including what to expect and what to do if something doesn't go as planned.

Illustration for Insurance and Liability Overview

Here's what to keep in mind before you get started:

Cancellations made after a driver is assigned may be subject to a small fee.
DelZeno maintains commercial insurance coverage in accordance with applicable regulations.
DelZeno's policies apply consistently across all service areas, with limited regional variations where required by law.

Tip: Bookmark this article so you can quickly reference it if questions come up later.

Some policies may vary slightly by state or municipality due to local regulations.

If this article didn't answer your question, our support team is available through the Contact Support page — we're happy to help.

Did this article help?

Need more help?

A step-by-step guide covering "Driver Code of Conduct" — part of the DelZeno policies help articles.

A step-by-step guide covering "Cancellation and No-Show Policy" — part of the DelZeno policies help articles.

A step-by-step guide covering "DelZeno Service Areas and Restrictions" — part of the DelZeno policies help articles.