Requesting a Refund for a Delivery Issue

Whether this is your first time or you just need a refresher, this guide covers "Requesting a Refund for a Delivery Issue" from start to finish.

Overview

Here's what to keep in mind before you get started:

• Refunds for eligible issues are typically processed within 3–5 business days.
• You can leave delivery instructions for your driver before the delivery starts.
• Delivery time estimates update automatically based on traffic and driver location.

Step-by-step guide

1. 1Choose the issue that best matches what happened.
2. 2Add any relevant details or photos.
3. 3Submit your request — most issues get a response within minutes.
4. 4Open your order confirmation email or the DelZeno app.
5. 5Select the delivery you'd like help with.

Things to know

Delivery instructions can be updated any time before your driver arrives.

Still need help?

If this article didn't answer your question, our support team is available through the Contact Support page — we're happy to help.