Can I change my delivery address after ordering?

You can update your delivery address before the driver picks up your order. Once a delivery is in progress, contact support for help redirecting it.

How do I track my delivery?

Open the tracking link from your confirmation email or SMS, or check the "Orders" tab in the DelZeno app to see your driver's live location and ETA.

Report a missing order from your order details page. Our support team will investigate and follow up, typically within a few hours.

feespricing

Last updated May 22, 20262 min read

Whether this is your first time or you just need a refresher, this guide covers "Understanding Delivery Fees and Surcharges" from start to finish.

Illustration for Understanding Delivery Fees and Surcharges

Here's what to keep in mind before you get started:

You can rate and leave feedback on every completed delivery.
You can track your delivery in real time from the tracking link or the DelZeno app.
Most delivery issues can be resolved directly from your order details page.

Warning: Refund requests submitted more than 30 days after delivery may not be eligible for review.

You'll receive a notification the moment your driver is on the way.

If this article didn't answer your question, our support team is available through the Contact Support page — we're happy to help.

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A step-by-step guide covering "Requesting a Refund for a Delivery Issue" — part of the DelZeno customers help articles.

A step-by-step guide covering "How to Change Your Delivery Address" — part of the DelZeno customers help articles.

A step-by-step guide covering "What Happens If You're Not Available at Delivery" — part of the DelZeno customers help articles.