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Understanding Delivery Time Estimates

Last updated December 7, 20252 min read

Here's a clear, step-by-step look at "Understanding Delivery Time Estimates" — including what to expect and what to do if something doesn't go as planned.

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Overview

Here's what to keep in mind before you get started:

  • Most delivery issues can be resolved directly from your order details page.
  • Refunds for eligible issues are typically processed within 3–5 business days.
  • You can leave delivery instructions for your driver before the delivery starts.

Things to know

Tip: Double-check your delivery address before checkout to avoid delays.

You'll receive a notification the moment your driver is on the way.

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If this article didn't answer your question, our support team is available through the Contact Support page — we're happy to help.

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