How do I track my delivery?

Open the tracking link from your confirmation email or SMS, or check the "Orders" tab in the DelZeno app to see your driver's live location and ETA.

What do I do if my order never arrived?

Report a missing order from your order details page. Our support team will investigate and follow up, typically within a few hours.

How long do refunds take?

Approved refunds are typically processed within 3–5 business days, though it may take a few additional days to appear on your statement depending on your bank.

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What to Do If Your Driver Can't Find You

Last updated May 11, 20262 min read

This article walks you through everything you need to know about "What to Do If Your Driver Can't Find You," so you can get it done quickly and correctly.

Illustration for What to Do If Your Driver Can't Find You

Overview

Here's what to keep in mind before you get started:

You can track your delivery in real time from the tracking link or the DelZeno app.
Most delivery issues can be resolved directly from your order details page.
Refunds for eligible issues are typically processed within 3–5 business days.